Standard Chartered will invest heavily in artificial intelligence (AI) and hire more wealth managers in Hong Kong and other markets to achieve its goal of pulling in US$200 billion of net new money from affluent clients over the next five years, according to global CEO Bill Winters.
The London-based bank has operations in more than 50 markets in Asia, the Middle East and Africa, where affluent populations continues to grow. Hong Kong, where Standard Chartered has been issuing currency notes since 1862, is the biggest market for the lender that focuses on emerging markets.
“In Hong Kong, China, India, Asean and increasingly in the Middle East and Africa, we are seeing both the demographics and maturation of the economy leading to a greater pool of affluent people who need some help,” Winters said in an exclusive interview.
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“Hong Kong is extremely important for Standard Chartered,” he added, noting that most of the bank’s [mainland] Chinese clients work with its bankers in Hong Kong, Singapore or Dubai.
Last month, Winters unveiled a plan to invest US$1.5 billion in its wealth-management business over the next five years. Robust growth in serving affluent clients drove the bank’s profit 19 per cent higher in 2024.
The money will be used to develop AI tools and other technologies and to hire more experienced bankers in wealth management to serve affluent clients in Hong Kong, Singapore and elsewhere.
Winters said the US$200 billion client money target would be achieved through the proposed investment in AI, technology and talent.
Standard Chartered’s CEO Bill Winters (right), during the HKMA’s Global Financial Leaders’ Summit conference in Hong Kong on 19 November 2024 with (left to right) HKEX CEO Bonnie Chan Yiting, HSBC CEO Georges Elhedery, Bank of China’s Chairman Ge Haijiao, and Peking University’s Professor Huang Yiping. Photo: Dickson Lee. alt=Standard Chartered’s CEO Bill Winters (right), during the HKMA’s Global Financial Leaders’ Summit conference in Hong Kong on 19 November 2024 with (left to right) HKEX CEO Bonnie Chan Yiting, HSBC CEO Georges Elhedery, Bank of China’s Chairman Ge Haijiao, and Peking University’s Professor Huang Yiping. Photo: Dickson Lee.>
AI could be used for fraud detection and prevention, anti-money-laundering screening, and supporting the lender’s relationship managers in delivering a set of products and services to their clients.